Refund and Cancellation Policy

Refund Policy

1. Fees once paid through the payment gateway shall not be refunded other than in the following circumstances:
   • Multiple times debiting of User Card/Bank Account due to technical error OR User account being debited with excess amount in a single transaction due to technical error. In such cases, excess amount excluding Payment Gateway charges would be refunded to the User.
   • Due to technical error, payment being charged on the User Card/Bank Account but the enrolment for the examination is unsuccessful. User would be provided with the enrolment by NEXGEN at no extra cost. However, if in such cases, User wishes to seek refund of the amount, he/she would be refunded net the amount, after deduction of Payment Gateway charges or any other charges.
2. The User will have to make an application for refund along with the transaction number and original payment receipt if any generated at the time of making payments.
3. The application in the prescribed format should be sent to info@nexgentransfer.com

Cancellation Policy

Fees once paid shall not be refunded nor the service can be cancelled.